Order Policy:

You can order your desired PC or any kind of computer accessories through www.desktopbd.com either from the Configuration Menu or Post your Order during the office-working period (9 AM-7 PM). If you want to configure a PC through Configuration Menu you should be a registered member of www.desktopbd.com. When you order a product through Configuration an invoice is generated against your order, which will send to your mail id. If you are not a registered member you can still order for a PC or any computer accessories through Post your Order that mentioned top menu of our site. You can also order for a PC via phone that mentioned in our site. When you will order for a product via site we will response you via mail or via phone with in one hour or if you order a PC via phone then we will response you and give you a quotation via phone within one hour.

Return Policy:

The main cause of returned product is wrong product ordered. Please indicate the model and make of your system in the appropriate place so that we may research the product that you ordered and confirm that it is in fact the appropriate product for your system.

Products may be returned for replacement or refund within 30 days of purchase.

After 30 days it is under manufacturer warranty, if any exists. Manufacturer's warranties vary by product category. Some products are not returnable if opened.

You cannot return sealed retail Box. You must return it to the Manufacturer.

We do not charge any restocking fee for damaged (DOA) or wrong product shipment. However, customer pays the return shipping charge to DesktopBD and DesktopBD pays for the shipping back to you. All replacements are shipped ground unless other wise indicated.

Only a 25% restocking fee is charged for the return of wrong product ordered by the customer. Shipping charge is never refundable. If our shipping cost is more we will provide you with proof of cost. Shipping and handling fee on all returns in addition to the 25% restocking fee.

We do not take any product back if the customer physically damages it. Please notify the shipper and us immediately if you receive damaged merchandise. If visibly damaged call us and refuse the order. We insure most orders.
 
If you are not sure of what parts to order for your computer please ask our experienced sales persons or technical support for help.

Warranty Policy:

The limited warranties applicable to branded hardware product can be found at www.desktopbd.com. Desktopbd makes no warranties for service, software, or non-branded product, service, maintenance or support. Such product, service, maintenance or support is provided by third-party warranties; the original manufacturer or supplier provides services, maintenance and support. Desktopbd makes no express warranties or service description in effect on the date of the invoice, packing slip or acknowledgement. Desktopbd may request cancellation of third-party-branded software licenses, services, maintenance or support if desktopbd does not receive payment. If you purchase third-party-branded product, services, maintenance, or support additional third-party terms and conditions may apply.

Payment Policy:

1) Corporate Payment

After your work order is finalized you should pay 50% of the total invoice amount. And the remaining 50% amount will be paid with in 15 days from the delivery date ( account pay cheque pay order, demand draft). And if you are a corporate customer then you have a credit limit of 100,000.00 BDT.

Payment for the products will be made by Cash, account pay cheque or some other prearranged payment method unless credit terms have been agreed to by DesktopBD.

We do not accept credit cards that are issued by foreign banks. Any fraud payment attempt is usually notified to the concerned law enforcement agencies.

2) Personal payment

All the payment will be made through pay order in the name of DesktopBD at the time of delivery the product. 

The payment policy for the personal PC sales is on pay order or cash

Change or Discontinued Product Policy:

DesktopBD continually upgrades and revises its products and prices. DesktopBD may revise and discontinue products or change prices at any time without prior notice to customers.

All software is provided subject to the license agreement that is part of the package. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken.

DesktopBD will ship Product that have the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Parts used in repairing or servicing Product may be new, equivalent-to-new, or reconditioned.

Service and Support Policy:

Service offerings may vary from Product to Product. In addition to these terms and conditions, DesktopBD and/or your third-party service provider may provide such service and support to you in the Bangladesh in accordance with the term and conditions located at www.desktopbd.com or as otherwise delivered to you. DesktopBD and/or your third-party service provider may at their discretion, revise their general and optional service and support programs and the terms and conditions that govern them without prior notice to you. DesktopBD has no obligation to provide service or support until DesktopBD has received full payment for the Product or service/support contract you purchased. It is your responsibility to backup all existing data, software, and programs before receiving services or support (including telephone support). DesktopBD and/or your third-party service provider will have no liability for loss or recovery of data, programs or loss of use of system(s) arising out of the services or support or any act or omission, including negligence, by DesktopBD or your-third-party service provider. Prior to DesktopBD and/or your third-party service provider providing service or support, you represent that your system(s) does not contain illegal files or data. You also represent that you own the copyright or have a license to make copies to all files on your system and do not have any data that would cause DesktopBD to be liable for copyright infringement if those files were copied by DesktopBD or your third-party service provider.